I even tried creating a new hikvision account via there website but when I try to add my device via serial number it’s saying “operation failed, the device is added by other users “. I have tried using default me such as admin, 12345 for logins but none are working ! Also via the mobile app if I select account settings it’s giving me a user name, which is a few letters and numbers mixed together computer made but even this user does not seem to be working ![]() After some research and YouTube videos I see I need to search my IP address in search bar and takes me to hikvision login page, but that’s as far that I can get ! When I try to use the details on the laptop that I have been using to login with the mobile app it’s saying wrong username and keeps locking me out. On my mobile app I logged in from day one via a mobile number and password don’t thibk I ever gave a email. I installed a new anpr camera and need to login via a laptop to configure settings but cannot for the life of me find how to login successfully. ![]() I have installed cameras in two of my houses over the last few weeks, I have been using the mobile Hik-Connect app to remotely view and has been working great.
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